Frequently Asked Questions (FAQs)
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How long will it take to receive my order?
Orders within Malaysia and Germany are usually delivered in 3-5 business days, including handling and shipping time.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email to monitor your delivery status.
What is your return and refund policy?
We accept returns within 30 days of delivery for items in new, unused condition. We offer free return shipping and process refunds within 10 business days after receiving your return.
Do you offer free shipping?
Yes, we provide free shipping on all orders within Malaysia and Germany, with no minimum purchase required.
What payment methods do you accept?
We currently accept American Express, Apple Pay, Diners Club, Discover, Google Pay, MasterCard, PayPal, Shop Pay, Venmo, Visa for all orders. You can securely check out using your PayPal account.